Customer Success Manager

Full Time
North America
Product

Background

MachineMax is an award-winning global company based in London, the UK, that provides an equipment management platform for off-highway heavy equipment users to maximize the profitability of every machine in their fleet… any make, any model, anywhere!

Leveraging Internet of Things(IoT) technology, MachineMax is a breakthrough machine analytics service that helps construction and mining companies maximize profitability by increasing machine utilization and reducing fuel consumption and CO2 footprint.

Scope

Reporting to the Head of NorthAmerica, the Customer Success Manager (CSM) is the ultimate champion of our customers. The role drives a proactive approach to achieving customer goals in alignment with MachineMax products and services. This position is the center of efforts between sales, support services, and engineering serving from along-term perspective in revenue generation.

This role is new and will require a confident person; in making quick decisions, interacting directly with customers, managing expectations, and driving new initiatives

As a Customer Success Manager, you will:

  • Facilitating customer onboarding for hardware and SAS platform
  • Owning and successfully concluding customer pilots and onboarding
  • Reinforce product and service offerings for customer retention and account expansion
  • Has a complete high-level view of the customer’s journey
  • Record customer success requirements for all accounts and work to achieve these with the engineering and product teams.
  • Build trust with customers and in our product and service
  • Identify common barriers to successful; implementation, roll-out, and regular usage. Work with the product team to define better processes and product development
  • Facilitating customer support with the engineering team

Essential skills

  • Knowledge/experience of some or all of these areas; IoT, SaaS, B2B environments
  • Strong ability to understand the product end to end, including Hardware, tech stack, and to know the product limitations based on build and tech resource
  • A customer-centric approach with a strong desire to improve, grow and embed customer relationships with the product
  • A curious mind, to always question why the customer wants something and get to the root cause, finding the best solution for them and the business
  • Strong organization and presentation skills
  • Make autonomous decisions
  • Creative thinker when it comes to problem-solving
  • Ability to work closely with different roles within the business

Candidate profile

  • Willing to be flexible, operational and hands on – have a “start up” mindset
  • Proactive, quick thinking and problem solver
  • Comfortable working in a changing environment with some immature processes
  • Curious, ambitious and a team player
  • Ambitious and desire to grow in the role by learning on the job
  • People management
  • Similar role as a Customer Success Manager (3-4years)
  • B2B / Enterprise sale preferred

Benefits to you

  • 25 days holiday
  • 401k contributions
  • Private health insurance

Please send your CV and cover letter to justyna.pinczuk@machinemax.com

Apply today

Do you think you’re just the person we’re looking for? Apply for this role today and we’ll get in touch with you as soon as we can.

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